Refund policy

At HS Clothing, we carefully inspect and pack every order before dispatch. We want you to receive your order in perfect condition.

1. Refunds

Refunds are provided only in the following situations:

  • You received a wrong product, size, colour or variant due to an error by HS Clothing.
  • The product has a manufacturing defect.
  • The product was damaged during delivery.

Refund requests must be raised within 48 hours of delivery.

Refunds are not provided for:

  • Change of mind
  • Wrong size selected by the customer
  • Wrong colour selected by the customer
  • Product no longer wanted
  • Minor colour differences caused by screen/display settings
  • Products that have been worn, washed or altered
  • Products damaged after delivery by the customer
  • Customised/personalised products, except where the product is defective or incorrectly made by HS Clothing

2. Size Exchange

If you ordered the wrong size, we can provide a size exchange, subject to product availability.

Size exchange requests must be made within 7 days of delivery.

The product must be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, odour or damage
  • Returned with original tags and packaging

Size exchanges are not eligible for a refund.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs/video showing the issue
  • Photographs of the packaging, if applicable

Our team will review the request and, if approved, provide an appropriate resolution such as replacement, exchange or refund.

4. Refund Process

If a refund is approved, it will generally be processed to the original payment method.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Return Shipping

If the product is confirmed to be wrong, defective or damaged, HS Clothing will arrange or cover the applicable return shipping as appropriate.

For an approved size exchange, any applicable shipping/exchange charges will be communicated to the customer before processing.

6. Customised Products

Customised or personalised products are not eligible for return, exchange or refund due to change of mind or incorrect customer-provided details.

However, if a customised product is received defective, damaged or incorrectly produced by HS Clothing, please contact us within 48 hours of delivery.

7. How to Request a Return, Exchange or Refund

Contact us through:

Email: help.hsclothingstore@gmail.com
WhatsApp: +91 9769412504

Please include your order number and relevant photographs/videos.

HS Clothing reserves the right to reject requests that do not meet the conditions of this policy.

Last updated: October 8, 2026